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Refund Policy

At StepUpIMG.com, we are committed to providing high-quality study materials, resources, and tools to support international medical graduates (IMGs) in their exam preparation. Because our products are digital and instantly accessible upon purchase, our refund policy is clear and limited, as outlined below.

1. Digital Product Policy

All of our products — including notes, revision bytes, flashcards, mock materials, and downloadable packs — are digital and delivered instantly after purchase. Therefore, as a general rule, we do not offer refunds once access has been granted.

2. Exceptions to This Policy

Refunds may be considered only in the following exceptional cases:

  • Duplicate payments (accidental multiple charges).
  • Technical errors where payment was processed but access was not delivered.
  • Mistaken purchase of the wrong plan/package, provided:
    • The refund request is made within 24 hours of purchase.
    • No significant usage has occurred (e.g., downloads, access to multiple modules, or course engagement).

3. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

  • Change of mind after accessing the content.
  • Failure to use the product within your intended preparation timeline.
  • Claims of dissatisfaction after significant usage (e.g., accessing multiple modules, downloads, or revision tools).
  • Purchases made with an expectation of features not explicitly advertised or included.

4. Requesting a Refund

If you believe your case qualifies under the exceptions above, please submit a refund request by contacting us:

Please include:

  • Your full name.
  • Order ID.
  • Reason for refund request.

Refund requests will be reviewed within 3–5 business days, and a decision will be communicated by email.

5. Final Note

By purchasing from StepUpIMG.com, you acknowledge and agree to this Refund Policy. Our goal is to provide value and clarity, but as with all digital products, responsibility lies with the purchaser to carefully review the product details before purchase.

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