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Privacy Policy

Effective Date: 12th September 2025

At StepUpIMG – Connect, Prepare, and Succeed as an IMG ("StepUpIMG," "we," "our," or "us"), we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you access our website https://stepupimg.com/ (the "Site") or use our services.

By using the Site, you agree to the practices described here.

1. Information We Collect

We may collect the following information:

  • Account Data: Name, email, password, role, membership details.
  • Profile Data: Information you voluntarily add to your StepUpIMG profile.
  • Usage Data: IP address, device/browser type, pages visited, session time.
  • Media Submissions: Files, posts, or comments you upload.
  • Third-Party Login Data: If you sign in via Google or Facebook, we only receive the minimum info required to authenticate you.
  • Analytics Data: Collected via Google Analytics, Facebook Pixel, and similar tools.
  • Payment Data (future use): When we enable paid services, payments may be processed by trusted third-party providers (we do not store card details).

2. How We Use Your Information

We use personal data to:

  • Provide membership access and manage accounts.
  • Deliver study materials, PLAB/USMLE/MSRA/MCCQE1 etc, prep content, and community features.
  • Improve our platform's performance, security, and usability.
  • Send service communications, newsletters, and updates.
  • Detect and prevent fraud, multiple logins, or account misuse.
  • Comply with legal obligations.

3. Legal Basis for Processing (Global)

Because we serve members worldwide, our processing of data is aligned with international standards:

  • GDPR & UK GDPR (EU/UK): Processing is based on consent, contract necessity, legal obligations, or legitimate interests.
  • PIPEDA (Canada): We collect, use, and disclose data with your knowledge and consent, limited to identified purposes.
  • DPDP Act 2023 (India): We process personal data lawfully, fairly, and transparently for specific purposes, and honor withdrawal of consent.
  • CCPA/CalOPPA (California/US): You have the right to know, delete, and opt-out of the sale of personal data (we do not sell data).
  • Other Jurisdictions: Where local law requires additional rights or notice, we comply accordingly.

4. Sharing of Data

We do not sell or rent personal data. We may share information with:

  • Service Providers: Hosting (StarHost), Brizy (page builder), Ultimate Member Pro (membership system), and others that are necessary to operate and deliver material relevant to website service.
  • Analytics/Marketing Tools: Google, Facebook, for login, analytics, and performance insights.
  • Security Tools: Wordfence, to monitor and protect the Site.
  • Legal Authorities: Where disclosure is required by law.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in.
  • Save preferences.
  • Track usage for analytics and improvements.

You may disable cookies in your browser, though some features may not function properly.

6. Data Retention

We keep personal data only as long as needed to provide services, comply with laws, or resolve disputes. Inactive accounts may be deleted after a reasonable period.

7. Data Security

  • The Site is encrypted via SSL/HTTPS.
  • Security plugins (Wordfence), firewall rules, and monitoring help protect against unauthorized access.
  • However, no system is 100% secure; we encourage strong passwords and safe practices.

8. International Data Transfers

Your information may be stored or processed in any country where we operate or our service providers are located. We ensure adequate protection (e.g., Standard Contractual Clauses under GDPR).

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent at any time.
  • Request data portability (EU/UK/Canada).
  • Opt-out of data sale/sharing (US CCPA).
  • File a complaint with your local Data Protection Authority.

To exercise your rights, contact us at dr.manjuraja@stepupimg.com

10. Children's Privacy

The Site is not directed at children under 16. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy. The latest version will always be posted here with the effective date updated.

12. Contact Us

For questions, requests, or complaints:

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